Who we are
36 Holding Ltd ("36 Holding", "we", "us") is a business process outsourcing company registered in Bangladesh (Trade Licence TRAD/DSCC/015558/2025), with its office at House 5, Block F, Banasree, Dhaka - 1219, Bangladesh. GridMaps is our technology division and operates under 36 Holding Ltd.
This policy covers personal information we handle when you visit our website, contact us or book a call, and when we provide services to our clients.
Information we collect
When you contact us or book a call, we collect the details you give us, such as your name, email address, phone number, company name and anything you write in your message.
When you use our website, our hosting and booking providers may automatically record technical information such as your IP address, browser type, device type and the pages you visit.
When we provide services, our clients may give us access to personal information about their own customers, tenants, patients or staff so our team can do the work they have hired us for.
How we use it
- To reply to your enquiries and hold the calls you book
- To prepare proposals and agreements
- To deliver and manage the services our clients hire us for
- To keep our website and systems secure and working properly
- To meet our legal and regulatory obligations
We do not sell personal information, and we do not use client data for our own marketing.
Client data
When we work for a client, we handle their data only on their instructions and only for the work agreed with them. In that role the client decides how its data is used, and we act on its behalf.
Every team member signs a confidentiality agreement (NDA) before starting work. Access to client systems is limited to the people and tools each role needs, and it is removed when no longer required.
Who we share it with
We share personal information only with service providers that help us run our business, such as our scheduling tool (Calendly), email and file storage providers, and the software our clients ask us to work in. They may only use it to provide their service to us.
We may also disclose information if the law requires it, or to protect our rights, our clients or other people.
International transfers
Our team works from Bangladesh and serves clients in the United States, the United Kingdom, Australia and elsewhere, so personal information may be processed outside the country where it was collected. Where required, we put appropriate safeguards in place, such as contractual commitments agreed with our clients.
How long we keep it
We keep enquiry and booking details for as long as needed to respond and to manage any business relationship that follows. Client data is kept for the period agreed with each client, then returned or deleted as the client instructs.
Security
We use reasonable technical and organisational measures to protect personal information, including access controls, confidentiality agreements, secure connections and limiting access to what each role needs. No system is completely secure, but we work to protect the information entrusted to us.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to ask for a copy of it. This includes rights under the UK GDPR, the Australian Privacy Act and US state privacy laws such as the CCPA.
If we hold your information on behalf of one of our clients, we will pass your request to that client and help them respond. To make a request, email info@36holding.org.
Cookies
Our website may use cookies and similar technologies that are needed for it to work, and our booking provider may set its own cookies when you schedule a call. You can control cookies in your browser settings.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Questions about this policy or your personal information:
- Email: info@36holding.org
- Phone: +880 1337-257878
- Post: 36 Holding Ltd, House 5, Block F, Banasree, Dhaka - 1219, Bangladesh